Refund policy
Last updated October 2026.
Handmade goods
Small variations in color, wood grain are natural characteristics of handcrafted production. These subtle nuances are a mark of quality, not a defect.
Custom orders & return policy
Because all of our products are custom-branded for your business, all sales are final. We do not accept returns, exchanges, or refunds once design proofs are approved and production has begun.
Cancel or change an order
Custom orders can only be canceled or modified within 24 hours of placing your order (or before artwork proof approval). Once laser engraving or production starts, orders cannot be changed or canceled.
Shipping coverage
We offer free shipping within Canada and the United States.
Damage in transit
If your shipment arrives damaged or defective, please photograph the damaged items and outer packaging and contact us within 48 hours of delivery. We will promptly evaluate the issue and provide a replacement or store credit.
Lost or marked delivered
We are not responsible for packages that are lost or stolen after the carrier marks them as "Delivered." If your tracking status shows "Delivered" but you have not received your package, please verify the delivery address provided and check with your building reception, shipping department, or neighbors. If the package cannot be located, you must file a claim directly with the shipping carrier.
Contact
Manu Essence
6347 Bowview Rd NW, Calgary AB T3B 4L9, Canada